planning process

Over the years I have heard time and again the argument made that “the only problem with the operations planning process is that we don’t use it!” Often this argument is made at a staff college by some “greybeard” or other, although I have also heard it made by other less venerable staff and on occasion even by students of such institutions. It is usually offered as a reason why no reform, change, or update is required to whichever operations planning process is under discussion.